Thirty days from delivery, for any reason, provided the item is in a condition
we could sell again.
The window
Thirty calendar days from the day the parcel is delivered. You do not have to tell us why.
Condition
- Unused and undamaged, with whatever packaging it arrived in.
- Paper, pads, refills and labelling tape must be unopened — once a ream or a tape
cartridge is opened we cannot resell it. - Assembled furniture can be returned if it has been assembled and taken apart again
carefully. Stripped fixings or damaged panels are the one thing we cannot take back.
How to return something
Email support@luxacommerce.store with your order number and what you are sending
back. We reply with the return address and, where the item is small enough, a prepaid label.
Do not send anything back before you have that reply — unannounced parcels are difficult
to match to an order.
Who pays the postage
| Reason | Return postage |
|---|---|
| Faulty, damaged, or we sent the wrong thing | We pay, both ways |
| Changed your mind | You pay |
| Oversized or freight items, changed your mind | You pay, at cost |
Refunds
We refund to the original payment method within three business days of the return reaching
us. Your bank then takes its own time to show it — usually a further two to five business
days, and that part is outside our control.
Faulty items
If something fails in normal use, email us with the order number and a photograph. Inside
thirty days we replace or refund. After thirty days, most of what we sell carries a
manufacturer warranty and we will tell you exactly what it covers and help you use it.