We answer Monday to Friday, 9am to 5pm Eastern Time, and we aim to reply inside one business
day. Messages sent over a weekend are answered on Monday.
What to include
- About an order — the order number from your confirmation email, and
what you would like to happen. - Before you buy — the product name and the question. If it is about
fit, tell us the desk depth, the drawer width or the monitor weight you are matching it to and
we will give you the measurement rather than a guess. - Something arrived wrong or damaged — the order number and a
photograph. That is almost always enough to settle it in one message.
Returns
You do not need to email first. The refund and returns policy explains the window and how to
send something back.
Bulk and fit-out enquiries
If you are fitting out more than about six desks, email us before ordering. We can usually
tell you what to leave out, which is more useful than a discount.