We collect what is needed to take an order and deliver it, and nothing we do
not have a use for.
What we collect
- Order details — name, delivery and billing address, email address,
and a phone number where the carrier requires one. - Payment details — handled by our payment provider. Full card numbers
never reach our servers and we cannot see them. - Correspondence — anything you email us, kept with the order so the
next person to read it has the history. - Site data — a session cookie that keeps your basket, and aggregate
page statistics that are not tied to a person.
What we do with it
Take payment, pack the order, get it delivered, handle returns, and meet the record-keeping
the tax authorities require. That is the complete list.
Who else sees it
- Our payment provider, to process the payment.
- The carrier, to make the delivery — name, address and, if required, phone number.
- Nobody else. We do not sell, rent or share customer data for marketing, ours or anyone’s.
Marketing
We only email you about an order unless you have asked for anything else. There is an
unsubscribe link in every message that is not about an order.
How long we keep it
Order records for seven years, because tax rules require it. Correspondence not attached to
an order is deleted after two years.
Your rights
You may ask what we hold about you, ask us to correct it, or ask us to delete it where we
are not required to keep it. Email support@luxacommerce.store and we will answer within
thirty days.
Security
The site runs over TLS. Access to order data is limited to the people who pack and support
orders. If a breach ever affected your data we would tell you and say exactly what was exposed.
Contact
Any privacy question: support@luxacommerce.store.